Ashworth Vets - Coronavirus update

Posted on April 10, 2021
Archive : April 2021
Category : News
During these testing times, our priority has to be trying to retain the ability to continue to treat the sickest and/or more urgent cases. As we move out of lockdown, we are now seeing all cases but due to a huge increase in demand and increased client numbers appointments may be limited. 

We will now be inviting one person per pet back into the waiting room if you wish. This is not compulsory and if entering the building we will ask you to gel your hands and wear a mask. For those mask exempt, we will ask you to bring and wear a visor.

Please check out the icons below to see how we are working as there will still be restrictions in place until at least the 21st June......

If you have been asked to self isolate then please do not come to the practice. If you are worried about your pets health, then we can look at other ways of ensuring your pet receives treatment. If you have any symptoms of Covid 19 or are awaiting test results then please make staff aware when booking your appointment.

When arriving for an appointment please call to let us know you are outside. Please notify us if you wish to enter the waiting room with your pet and if so then you may be issued with a pager. When the pager goes off, we will ask you to meet the vet by the front door. IF waiting in your car then the vet will come out to you. Cats and puppies/kittens should be in cat baskets and dogs must be on a lead or being carried. Whilst not mandatory, if the vet is speaking to you outside within 2m, we would ask that you wear a mask if possible.  All pets will be seen within the consult room and then bought back into the consult room for discussion or back to your car. This will all form part of your 15 min consultation.

We have hand sanitiser available for you to use when entering the practice and would please ask, that before coming to see us, you have ensured that you have washed your hands. You will only be entering the practice if your pet is to be euthanased or to wait within a booth for a pet consult. At this time, we do ask for a maximum of 2 people attend for euthanasia and 1 person per appt. 

Whilst we are still able to offer Skype or Telephone consults, with restrictions now easing we would prefer to see your pet in person. IF you have concerns about coming to the practice then do please mention this when booking any appointment.

Is the call needed? We are continuing to experience a high volume of calls & appointments so please consider if it is necessary to call at this time. Please consider email or contact through Facebook if necessary. Do please bear with us if you are unable to get through, we increasing our receptionists numbers to enable us to deal with the increased volume.

Try and limit the number of people coming with you to the appointment. We appreciate this may be hard with a euthanasia but we are trying to ensure we can provide a safe working environment for our staff.

We are now actively encouraging owners to pay by card only but we will accept cash if needed. We are unable to provide change so this may leave a small credit on your account if paying this way. We will now take payments via our card machines inside or outside so you do not need to pre- pay over the phone unless someone else is collecting medications on your behalf.

If you are worried about your pets health care, over these worrying times, then do please contact us. We are available via email or phone or though social media. Please ensure that your contact details are up to date also so we can contact you via email in any event of sudden changes. We are able to provide any health care products and book routine surgeries so nothing is restricted.

Thank you so much for bearing with us over the last year. We are very hopeful that as of Monday 12th April, we will see a continued return to normal practice, with further changes back to normal, occurring no earlier than the 21st June. We are following government advice so plans may change in line with this.